Online Client Support Assistant

Chesapeake Energy is seeking a dedicated and independent Online Client Support Assistant to join our team in Chicago, Illinois. As an Associate Level role, the ideal candidate will have at least 3 years of experience in a similar position.

Responsibilities:- Provide online support to clients through various channels such as email, live chat, and phone calls- Assist clients with account setup, troubleshooting, and general inquiries- Collaborate with internal teams to resolve client issues in a timely manner- Maintain accurate records of client interactions and transactions- Stay up to date on company products and services to provide accurate information to clients- Identify and escalate priority issues to the appropriate team members- Work collaboratively with colleagues to improve overall client support processes- Inject a sense of joy and vibrancy into the work environment

Requirements:- Bachelor's degree in a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Ability to work well independently and as part of a team- Proficiency in Microsoft Office and CRM software- Experience working in a fast-paced environment- Dedication to providing top-notch client support- Proficiency in multitasking and managing multiple priorities

Benefits:- Profit sharing opportunities- Paid overtime- Free accommodation for certain time periods- Opportunities for career growth and advancement

Deadline to apply: May 6, 2024

Equal Opportunity Statement:Chesapeake Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.