Online Client Support Assistant

As an Online Client Support Assistant at WellCare Health Plans in Austin, Texas, you will play a crucial role in providing exceptional customer service to our clients. This part-time Associate Level position requires a minimum of 2 years of experience in a similar role.

Responsibilities:1. Assist clients with online account setup, navigation, and troubleshooting.2. Respond to client inquiries via phone, email, and chat in a timely and professional manner.3. Collaborate with internal teams to resolve client issues and escalations.4. Maintain accurate and up-to-date client records in the database.5. Assist in creating online support resources and FAQs for clients.6. Provide feedback and suggestions for improving the online client experience.7. Adhere to company policies and procedures while ensuring client satisfaction.

Requirements:1. Passionate about providing excellent customer service.2. Reliable and detail-oriented.3. Strong leadership and problem-solving skills.4. Ability to think creatively and adapt to changing circumstances.5. Excellent communication and interpersonal skills.6. Proficiency in using online tools and systems.7. High school diploma or equivalent.

Benefits:1. Company-provided equipment for remote work.2. Paid overtime for additional hours worked.3. Dental insurance coverage.

Working environment:At WellCare Health Plans, we value building strong relationships with colleagues, clients, and partners. As an Online Client Support Assistant, you will have the opportunity to contribute to a positive and collaborative work environment.

Deadline to apply: May 7, 2024

Equal opportunity statement:WellCare Health Plans is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.