Job Description:
AutoNation is seeking a motivated and adaptable Online Client Service Officer to join our team in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have at least 2 years of experience in client service and a passion for delivering exceptional customer service.
Responsibilities:- Respond to online inquiries and provide information and assistance to clients in a timely manner- Communicate with clients through various online channels, including email, chat, and social media- Help clients navigate our website and online services to find the information they need- Work closely with sales and service teams to ensure a seamless online client experience- Assist clients with scheduling appointments, making payments, and resolving any issues or concerns- Keep accurate records of client interactions and follow up as needed to ensure client satisfaction- Stay up-to-date on product knowledge and company policies to provide accurate information to clients- Collaborate with internal teams to improve online client services and drive customer loyalty
Requirements:- 2+ years of experience in client service or a related field- Strong communication skills and the ability to interact with clients professionally and effectively- Excellent negotiation skills and the ability to resolve conflicts and handle difficult situations with empathy- High level of adaptability and the ability to thrive in a fast-paced, changing environment- A passion for delivering exceptional customer service and building lasting relationships with clients- Bachelor's degree in a related field preferred
Personality traits: motivated, adaptableSoft skills: negotiation, adaptability
Benefits:- Employee discounts on products and services- Relocation allowance for eligible candidates- Paid overtime opportunities- Flexible working environment that adapts to change with speed and efficiency
Equal Opportunity Statement:AutoNation is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 24, 2024
If you meet the requirements and are excited about the opportunity to join our team as an Online Client Service Officer, we encourage you to apply today. We look forward to reviewing your application and potentially welcoming you to the AutoNation family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
