Online Client Relations Specialist

Job Description:Advance Auto Parts is seeking an Online Client Relations Specialist to join our team in San Jose, California. As an Associate Level position, the ideal candidate should have a minimum of 3 years of experience in client relations or a related field. The Online Client Relations Specialist will be responsible for managing relationships with online clients, ensuring client satisfaction, and driving revenue growth through online channels.

Responsibilities:- Manage and maintain relationships with online clients, providing excellent customer service and support- Monitor online client inquiries and feedback, responding in a timely and professional manner- Develop and implement strategies to increase online sales and client engagement- Collaborate with cross-functional teams to ensure a seamless online client experience- Analyze data and performance metrics to identify opportunities for improvement and growth- Conduct market research and competitive analysis to stay informed on industry trends- Develop and implement strategic plans to enhance online client relations and drive business growth

Requirements:- Bachelor's degree in Marketing, Business, or related field preferred- Minimum of 3 years of experience in client relations, e-commerce, or a related field- Strong communication and interpersonal skills- Proven ability to think strategically and execute plans effectively- Resilient and energetic personality, with a passion for delivering exceptional client service- Strong research and strategic planning skills- Proficiency in MS Office and CRM software- Ability to work independently and as part of a team

Benefits:- Profit sharing opportunities- Joining bonus- Travel and spending expenses covered- Opportunity to work in a quality-driven environment

Equal Opportunity Statement:Advance Auto Parts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.