Online Client Relations Officer

Job Description:

PPL is seeking a motivated and confident Online Client Relations Officer to join our team in San Diego, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in client relations or a related field.

Responsibilities:- Manage online client communications via email, chat, and social media platforms- Build and maintain strong relationships with clients to ensure satisfaction and retention- Handle client inquiries and resolve issues in a timely and efficient manner- Analyze client feedback and data to identify trends and make recommendations for improvement- Collaborate with internal teams to ensure a seamless client experience- Stay up-to-date on industry trends and best practices in client relations

Requirements:- Bachelor's degree in Business, Marketing, or a related field- 4+ years of experience in client relations or a similar role- Excellent communication skills, both written and verbal- Strong analytical skills and the ability to interpret data- Motivated and confident attitude with a customer-focused mindset- Proficiency in customer relationship management (CRM) software- Knowledge of online communication platforms and social media- Ability to multitask and prioritize in a fast-paced environment

Benefits:- Retirement plan- Vision insurance- Paid Time Off (PTO)

Working Environment:At PPL, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch client service and creating lasting relationships with our clients.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:PPL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.