Job Description:
Kimberly-Clark, a global leader in personal care and hygiene products, is seeking a part-time Online Client Relations Manager to join our team in Washington, D.C., US. This position is ideal for a candidate with 8 years of experience in client relations management, who is resourceful, reliable, and possesses strong adaptability and research skills.
Responsibilities:- Manage relationships with online clients through various communication channels such as email, chat, and social media- Collaborate with cross-functional teams to address client inquiries, issues, and feedback in a timely and professional manner- Monitor client satisfaction and retention rates, identifying areas for improvement and implementing strategies to enhance the client experience- Analyze client data and trends to develop reports and recommendations for optimizing client engagement and sales opportunities- Stay up-to-date on industry trends and competitor activities to provide strategic recommendations for enhancing the company's online presence- Implement and manage online client engagement campaigns to drive brand awareness and loyalty- Work closely with the marketing team to create compelling content for online platforms that align with the company's brand voice and objectives
Requirements:- Bachelor's degree in marketing, communications, business, or a related field- 8 years of experience in client relations management, preferably in an online or e-commerce environment- Proven track record of building and maintaining strong client relationships- Excellent communication and interpersonal skills- Strong analytical and problem-solving abilities- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a team- Comfortable working in a fast-paced, dynamic environment
Benefits:- Life insurance- Company transportation- Paid overtime
Equal Opportunity Statement:Kimberly-Clark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status in accordance with applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
