Job Description:
Amgen is seeking a detail-oriented and customer-focused Online Chat Support Representative to join our team in San Jose, California. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in the customer service field. This is a part-time position with the potential for growth within the company.
Responsibilities:1. Respond to customer inquiries and issues through online chat in a timely and professional manner.2. Provide accurate information about products, services, and company policies to customers.3. Troubleshoot technical issues and escalate more complex problems to senior support staff.4. Collaborate with other departments to resolve customer concerns and ensure a positive experience.5. Maintain detailed records of customer interactions and follow up as needed.
Requirements:1. Strong written communication skills and attention to detail.2. Ability to multitask and prioritize in a fast-paced environment.3. Adaptable and able to quickly learn new systems and processes.4. Excellent cooperation and teamwork skills.5. High school diploma or equivalent.
Personality traits: Adaptable, drivenSoft skills: Adaptability, cooperation
Benefits:- Life insurance- Gym membership- Travel opportunities
Working environment:At Amgen, we strive for a harmonious workplace where collaboration and respect prevail. Our team is dedicated to providing exceptional customer service and supporting one another in achieving our goals.
Equal Opportunity Statement:Amgen is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amgen complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
