Online Chat Support Officer

Position: Online Chat Support OfficerCompany: Waste ManagementLocation: San Francisco, California, USJob Type: Part-timeSeniority: Associate LevelYears of Experience: 2

Responsibilities:1. Respond to customer inquiries through online chat in a timely and professional manner.2. Provide accurate information and guidance to customers regarding Waste Management's services and policies.3. Resolve customer complaints and issues effectively, escalating when necessary to ensure customer satisfaction.4. Collaborate with other team members to address customer concerns and improve overall customer experience.5. Maintain detailed records of customer interactions and follow up on unresolved issues.6. Stay updated on company products and services to provide up-to-date information to customers.7. Assist with other customer service-related tasks as needed.

Requirements:1. 2 years of relevant experience in customer service or online support roles.2. Strong written communication skills and ability to multitask in a fast-paced environment.3. Resourceful and independent problem-solving skills.4. Ability to work well in a team and collaborate effectively with colleagues.5. Planning and organizational skills to prioritize tasks and deliver high-quality service.6. Proficiency in using online chat platforms and customer service software.

Personality Traits:1. Resourceful2. Independent

Soft Skills:1. Planning2. Teamwork

Benefits:1. Medical coverage2. Relocation allowance3. Free food

Working Environment:At Waste Management, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values innovation, creativity, and collaboration to drive success and make a positive impact on the environment.

Deadline to Apply: ********

Equal Opportunity Statement: Waste Management is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, religion, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.