Online Chat Support Officer

Job Title: Online Chat Support OfficerCompany: Freddie MacLocation: Charlotte, North Carolina, USJob Type: Part-timeSeniority: Associate LevelYears of Experience: 4

Position Overview:Freddie Mac is seeking a motivated and resilient Online Chat Support Officer to join our team in Charlotte, North Carolina. The successful candidate will be responsible for providing exceptional online chat support to our clients, partners, and colleagues. This part-time position offers the opportunity to work in a dynamic and collaborative environment.

Responsibilities:- Respond to online chat inquiries from clients, partners, and colleagues in a timely and professional manner- Provide accurate information and resolutions to inquiries related to Freddie Mac products and services- Troubleshoot technical issues and escalate unresolved problems to the appropriate department- Build strong relationships with clients, partners, and colleagues through effective communication and problem-solving skills- Collaborate with team members to ensure a seamless chat support experience for all stakeholders

Requirements:- 4 years of experience in a customer support role- Motivated and resilient personality traits- Strong problem-solving and negotiation skills- Excellent written and verbal communication skills- Ability to multitask and prioritize tasks in a fast-paced environment- Proficiency in using chat support software and customer relationship management tools

Benefits:- Company-provided equipment- Medical coverage- Life insurance

Working Environment:At Freddie Mac, we believe in building strong relationships with colleagues, clients, and partners. Our team values collaboration, innovation, and continuous improvement. As an Online Chat Support Officer, you will have the opportunity to work with a diverse group of individuals who are passionate about providing exceptional customer service.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement:Freddie Mac is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.