Online Chat Support Manager

Job Description:

The Online Chat Support Manager at Ford in Seattle, Washington will be responsible for managing the online chat support team to ensure high-quality customer service. This part-time position at a mid-to-senior level requires a minimum of 8 years of experience in customer service or a related field.

Responsibilities:1. Manage a team of online chat support agents to provide timely and accurate responses to customer inquiries.2. Monitor chat interactions to ensure customer satisfaction and identify opportunities for improvement.3. Develop and implement training programs to enhance the skills of the chat support team.4. Collaborate with other departments to address customer issues and provide feedback for product improvements.5. Analyze chat data to identify trends and make recommendations for process improvements.6. Ensure compliance with company policies and procedures.

Requirements:1. Bachelor's degree in business, marketing, or a related field.2. Excellent communication skills, both written and verbal.3. Strong organizational and time management skills.4. Ability to think creatively and problem solve in a fast-paced environment.5. Dedication to providing exceptional customer service.6. Resourcefulness in finding solutions to customer inquiries.7. Ability to work well under pressure and meet deadlines.

Personality Traits:1. Dedicated2. Resourceful

Soft Skills:1. Time management2. Creativity

Benefits:1. Free accommodation2. Life insurance3. Medical coverage

Working Environment:At Ford in Seattle, we are dedicated to understanding and exceeding customer expectations.

Deadline to Apply:May 29, 2024

Equal Opportunity Statement:Ford is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply for this position without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.