Job Description:
We are seeking a dynamic and experienced Online Call Center Manager to join our team at CenterPoint Energy in Fort Worth, Texas. As a Mid-to-Senior Level professional with at least 7 years of experience in call center management, you will be responsible for overseeing our online customer service representatives and ensuring the highest level of customer satisfaction. This part-time position offers remote work flexibility and the opportunity to work with a team that values creativity and innovation.
Responsibilities:- Supervise and support online customer service representatives to ensure efficient and effective call center operations- Develop and implement policies and procedures to optimize customer service and response times- Monitor and analyze call center performance metrics, making adjustments as necessary to meet service level agreements- Train and onboard new team members, providing ongoing support and professional development opportunities- Handle escalated customer inquiries and complaints, finding satisfactory resolutions through negotiation and problem-solving- Collaborate with other departments to streamline processes and improve overall customer experience- Stay updated on industry trends and best practices to enhance call center operations- Ensure compliance with company policies and regulations at all times
Requirements:- 7+ years of experience in call center management or a related field- Resourceful and energetic personality traits- Strong adaptability and negotiation skills- Excellent communication and interpersonal abilities- Proven leadership and team management capabilities- Bachelor's degree in Business Administration or a related field (preferred)
Benefits:- Remote work flexibility- Training and professional development opportunities- Free accommodation for in-person training or meetings- Opportunity to work in a creative and innovative environment that values fresh ideas and inventive solutions
Equal Opportunity Statement:CenterPoint Energy is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
Deadline to apply: May 6, 2024
If you meet the requirements and are ready to take on this exciting opportunity as an Online Call Center Manager at CenterPoint Energy, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
