Job Description:
We are seeking a resourceful and dedicated Online Account Support Associate to join our team at PPL in San Francisco, California. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. The primary responsibilities of the Online Account Support Associate include managing online customer accounts, providing support for account-related inquiries, resolving customer issues, and ensuring customer satisfaction.
Responsibilities:- Manage online customer accounts and provide support for account-related inquiries- Resolve customer issues and inquiries in a timely and professional manner- Ensure customer satisfaction by delivering exceptional customer service- Collaborate with cross-functional teams to address customer needs and improve the online account experience- Utilize planning and people management skills to prioritize tasks and effectively manage workload- Keep track of customer interactions and maintain accurate records of account activities
Requirements:- 2+ years of experience in a customer support or account management role- Excellent communication and problem-solving skills- Strong planning and organizational skills- Ability to work well under pressure and manage multiple tasks simultaneously- Proficiency in using online customer support tools and systems- Bachelor's degree in a relevant field is preferred
Personality Traits:- Resourceful- Dedicated
Soft Skills:- Planning- People Management
Benefits:- Paid overtime- Free accommodation- Life insurance
Working Environment:At PPL, we offer a flexible working environment that adapts to change with speed and efficiency. Our team is committed to providing a positive and supportive atmosphere where employees can thrive and grow professionally.
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 29, 2024. Please submit your resume and cover letter to be considered for the Online Account Support Associate position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
