Online Account Support Associate

Job Description:

Siemens is seeking a part-time Online Account Support Associate to join our team in New York City, New York. This entry-level position offers the opportunity to gain valuable experience in a dynamic and fast-paced environment. The ideal candidate will be confident, resilient, and possess strong problem-solving and planning skills.

Responsibilities:- Provide online account support to customers, assisting with account setup, troubleshooting, and general inquiries- Collaborate with internal teams to address customer concerns and provide timely resolutions- Ensure accurate and timely entry of customer data into the system- Maintain a high level of customer satisfaction through excellent communication and service delivery- Assist with special projects and initiatives as needed- Uphold company policies and procedures related to online account management

Requirements:- 1 year of experience in a customer service or support role- Confident and resilient personality traits- Strong problem-solving and planning skills- Excellent written and verbal communication skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent

Benefits:- Free food- Gym membership- Paid Time Off (PTO)

Working Environment:At Siemens, we believe in injecting a sense of joy and vibrancy into the work environment. We encourage our team members to bring their authentic selves to work and create a positive atmosphere that fosters creativity and collaboration.

Deadline to Apply:Interested candidates should submit their application by May 4, 2024.

Equal Opportunity Statement:Siemens is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.