Online Account Support Assistant

Job Description:

Guardian Life Insurance Co. of America is seeking a part-time Online Account Support Assistant to join our team in Houston, Texas. The successful candidate will provide exceptional customer service and support to clients using our online account management platform. This associate-level position requires at least 3 years of experience in a similar role.

Responsibilities:1. Provide timely and accurate support to clients via email, chat, and phone regarding their online accounts.2. Assist clients with account setup, password resets, and troubleshooting technical issues.3. Educate clients on how to utilize the online account management platform effectively.4. Collaborate with other team members to escalate and resolve complex client issues.5. Maintain accurate records of client interactions and follow-up actions.6. Assist in testing new features and updates to the online account management platform.7. Stay up to date on industry trends and best practices to continuously improve service delivery.

Requirements:1. Energetic and driven individual with a passion for customer service.2. Strong presentation skills and emotional intelligence.3. Ability to work independently and collaboratively in a fast-paced environment.4. Excellent communication and problem-solving skills.5. Proficiency in Microsoft Office Suite and experience working with CRM software.6. Knowledge of insurance industry concepts and online account management systems is a plus.

Benefits:1. Free accommodation and food provided during working hours.2. Opportunities for training and professional development to advance your career.3. A supportive working environment that encourages a spirit of exploration and taking calculated risks for growth.

Equal Opportunity Statement:Guardian Life Insurance Co. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 22, 2024

If you meet the requirements and are excited about joining a dynamic team dedicated to providing excellent customer service, we encourage you to apply for the Online Account Support Assistant position at Guardian Life Insurance Co. of America in Houston, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.