Job Description:
Visa, a leading global payments technology company, is seeking a part-time Online Account Support Assistant to join our team in Chicago, Illinois. As an Associate Level position, we are looking for a candidate with at least 4 years of experience who is adaptable, motivated, and possesses strong leadership and analysis skills.
Responsibilities:- Provide online account support to customers, assisting with account setup, troubleshooting, and resolving any issues that may arise- Monitor account activity and flag any suspicious or fraudulent behavior for further investigation- Collaborate with other teams within the company to ensure a seamless customer experience- Assist in the development and implementation of new processes and tools to improve account management efficiency- Utilize data analysis to identify trends and patterns that impact customer account behavior- Communicate with customers via email, phone, and chat to provide support and guidance as needed
Requirements:- Bachelor's degree in a related field or equivalent work experience- 4+ years of experience in customer support or account management- Strong analytical skills with the ability to interpret data and draw meaningful conclusions- Excellent communication and customer service skills- Proficiency in Microsoft Office Suite and other relevant software programs- Ability to work independently and as part of a team- Must be adaptable and motivated to succeed in a fast-paced environment
Benefits:- Free accommodation in Chicago for part-time employees- Dental insurance coverage- Relocation allowance for eligible candidates
Equal Opportunity Statement:Visa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you meet the requirements and share our passion for excellence, we encourage you to apply for the Online Account Support Assistant position at Visa in Chicago, Illinois. The deadline to apply is May 15th, 2024. Join us in our mission to shape the future of digital payments!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
