Job Description
Job Description
Overview
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Title: OneSource Site Coordinator
Location: Annapolis, MD 21401
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
The purpose of this position is to help ensure complete customer satisfaction with Client by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic system. This role is onsite at customer facility.
Key Responsibilities:
Maintain Customers System of Record as it relates to all service requests
Continuously monitor new Work Order Requests in Remedy / Service Now to process and assign in-house technician to specific request
Provide a customer focused first point of contact to answer customer inquiries/service calls
Initiate calls focused on requesting and expediting request for in-house service and scheduling of activities with Client Engineers
Act as the liaison for external vendors coming onsite to perform requested services
Responsible for reviewing, completing, and signing Work Orders in accordance with WREF SOPs
Review and enter Test Points and Standards Used on all GxP Work Orders and Complete the order
Ensure all service reports and documents meet GSK quality guidelines
Critical Skills:
Customer service skills a must
Work effectively in a team and individually
Must be organized with good time management skills
Excellent verbal and written communication skills
Demonstrated experience and proficiency using software for processing, email, order entry and other as required
Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable
Contact third party vendors for paperwork if necessary, to close out Work Orders
Requirements:
Associate degree OR
High School Diploma with 3+ years of experience in a team-based customer service environment.
Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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