The service area of Child Support within Health & Human Services is seeking an Office Specialist III. This position would be part of a clerical team that provides administrative support to 198 Child Support staff (Child Support officers, supervisors, and managers). The nature of work performed by the Office Specialist III would be related to the creation, printing, and mailing of critical documents to clients, employers and/or other jurisdictions.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page . Location and hours:
This position will be on-site at the Northwest Suburban Human Service Center located at 7051 Brooklyn Boulevard, Brooklyn Center, MN 55429. Work hours are Monday through Friday, between 8 a.m. and 4:30 p.m. About the position type:
This is a full-time, limited duration (temporary), non-benefit earning position that will last up to six months.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
In this position, you will: Work with mail, supplies, printing, and other miscellaneous tasks. Answer general information calls for the child support area, interact with customers over the telephone, electronically, or in person to assist with a broad range of requests for information and/or assistance with forms. Explain a variety of requirements, policies, and procedures regarding services and direct various customer concerns and issues regarding service and policies. Receipt cash payments and process deposits to the bank. Input, retrieve, export, and modify information and data stored in computerized systems, generate reports, and assist users with problems associated with computers, computer systems, and programs. Record and update information which include complex financial data in a variety of formats. Provide assistance on ad hoc projects/requests to staff who work remotely. Transport and carry mail buckets and copy paper boxes.
Need to have: One of the following: Two years or more of office clerical experience. Two years or more of related post-high school education. 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program . One year or more of office clerical experience an d completion of the Human Services Pathway Training Program . Nice to have: Experience: U sing databases and computerized systems to perform data entry where accuracy is essential. Performing front desk duties and handling confidential information. Working with Microsoft Office suite (Excel, Outlook, Teams, and Word).
Ability to: Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner. Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines. Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner. Work in a small team. Be adaptable and flexible with daily job duties. About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position will have access to systems or other documentation that may contain HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have questions, please contact: Talent Acquisition Division
Hennepin County Human Resources Department
