Office Coordinator

Job summary
Office Coordinator - MitigationAssist in the management and coordination of job files for a multi-franchise residential and commercial mitigation businessHighly self-confident, energetic, detail-oriented individual needed for a fast-paced office environment
Job seniority: entry level
Responsibilities
• Interface with Customers, Project Managers, and Office personnel to ensure effective communication and completion of duties and job files• Oversee scheduling, appointments, and production services• Handle insurance claims processing• Monitor and ensure complete file status with supporting documentation• Review and validate initial field documentation• Prepare job file reports and complete job file documentation• Perform other ad-hoc duties assigned by management
Requirements
• Knowledge of office management systems and procedures• Proficiency in Microsoft Office Suite and relevant Franchise Specific Software (Xactimate, XactAnalysis, etc.)• Previous Insurance Claims Processing and Insurance Industry Experience Preferred• Tech Savvy with the ability to learn new software easily• Excellent time management, attention to detail, and problem-solving skills• Excellent written and verbal communication skills• Strong organizational and planning skills• Ability to adapt and manage multiple projects• Previous customer service experience in a related industry• Patience and listening skills to interact positively with customers• Bilingual – English/Spanish a plus• High school diploma/GED required, Associate degree preferred
Key Skills Needed
• Knowledge of office management systems and procedures• Proficiency in Microsoft Office Suite and relevant Franchise Specific Software• Strong organizational and planning skills• Excellent communication skills• Ability to adapt and manage multiple projects• Previous customer service experience• Bilingual – English/Spanish
Benefits
• 401(k) with company match• Health insurance• PTO/Sick, Vacation Paid Time Off• Holidays• Professional development assistance