Nike Headwear Csr

Position Summary: Paramount Apparel, DMA: Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage accounts, communicate with outside sales representatives, and handle other projects as assigned. Following training, this is a hybrid remote position, meaning a portion of, but not all, job functions can be performed remotely (up to 2 days a week remote - schedule at the manager's discretion) This position reports directly to the Director of Sales Administration.
Duties and Responsibilities: - Communicate with sales representatives from licensed team dealers
- Understand color patterns, product styles, and other information necessary for maintaining processes and offering product suggestions to customers
- Build relationships with the customers
- Learn and understand purchase order details and art proofs
- Communicate with customers, internal and external team members, over email and phone systems in regards to order progress, order tracking, and other communications
- Able to perform all processes digitally
- Work with company related websites and website orders, understand functionality & identify errors or areas of improvement
- Other duties as assigned by direct supervisor
Qualifications and Skills: - High School Diploma or equivalent (Preferred)
- Customer service experience (Preferred)
- Excellent verbal and written communication skills
- Strong Organizational skills
- Ability to manage multiple projects simultaneously
- Capable to deal promptly with various types of customer demands
- Basic understanding of Google Suite, Microsoft Word & Excel