Night Auditor / Front Desk Beckley

Front Desk / Night auditor position 10 pm - 8 am Part-Time Beckley, WVThe first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for balancing the daily receipts, greeting hotel guests, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.Duties & ResponsibilitiesPerform accounting, administrative, and guest service duties on the overnight shift, 2 nights per week, additional when needed.Process invoices and transactions for preparation of reports and statements.Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable mannerAnswer incoming calls and direct to the appropriate party or department, take accurate messages when necessaryMaintain cleanliness and organization of the front desk area and common areasAdhere to all company policies and proceduresHandle sensitive and confidential information with discretionUpdate and maintain guest records in the reservation systemProcess payments and reconcile cash drawer at the end of each shiftGenerate reports as neededStand up for 6-8 hours each day.Handle check in, check out, and other transaction enquiries.Required Skills and QualificationsBasic accounting skillsWord processing and Microsoft ExcelHigh school diploma or equivalent1-2 years customer service experienceExcellent communication skills, both written and verbalFriendly and outgoing personalityAbility to stay calm and professional under pressureStrong organizational skills and attention to detailPreferred Skills and QualificationsPrevious experience working in a hotel or related industry is a plusProficiency with computers and software programs, including Microsoft Office and property management systemsHealth care benefit package available