Job Description
Job Description
The Operations Technician 3 will be front-line customer and equipment services focusing on functionality, installation, configuration, maintenance, and operations of IP (data/voice).
What you will do:
Installation, configuration, operation and maintenance of IP (data/voice) and telecom
communications equipment, including associated DNS/DHCP configuration
Use of IP and telecom communications testing equipment
Use of software and hardware tools to identify and diagnose network status and problems
Conducting complex network monitoring, equipment installation and maintenance
activities
Testing and turn-up of new circuits and/or equipment, including cross-connects and any
other wiring
Troubleshooting and repair of complex IP (data/voice) and telecom communications
equipment hardware or configuration issues, within defined service level agreement
periods
Direct customer interface on install and repair requests related to new equipment installs
and overall functionality of IP (data/voice) and telecom communications equipment
Documentation of all activities per defined procedures
Prepare daily documentation as required to status and close install and repair requests
Mentoring/Training/Coaching
of less experienced employees
Follow CenturyLink Processes and procedures to support custom configuration windows
and network augments of VLANS, Routes, MPLS, and Firewall configurations for the
SoA Data Center
Maintain excellent Visio documentation skills
Requirements:
MACD work experience with Avaya and/or Nortel PBX systems
Associate degree in Engineering, Electronics, Software, or Networks; or a related
technical or vocational education or equivalent experience
Eight or more years experience in a data network and/or telecom environment
5+ years experience working on complex assignments in IP communications (data/voice)
and telecom equipment installation, operation, and maintenance activities
Hands on experience with the following:
Cisco Unified Communications System configuration and management, including
Call Manager, Unity, IPCC, HUCS, Avaya, CER
Nortel BCM, Nortel Succession, Mitel
Cisco Layer 2 3 switch and router configuration and management
Layer 2 and Layer 3 VLAN configuration and management
Routing Protocols
FWSMs and ASA
Isolation of network outage causes and service restorations
2+ years experience in the operation and maintenance of Cisco switches and routers
Experience with IP/Telecom testing equipment
Strong customer service and documentation skills
Valid Driver's License and Satisfactory Driving Record
Must be able to lift or move up to 50+ pounds
Must be able to work off hours, on call and during holidays
The ability to understand and communicate using technical concepts, practices and
terminology
The ability to self-manage responsibilities in order to achieve daily results
The ability to navigate, understand, and implement actions within Cisco IOS, Avaya IOS
and other technologies
You'll really impress us with:
Cisco CCNA or CCNP certification a plus
BICSI certification a plus
Experience working in a team-oriented, collaborative environment
Experience in a higher education environment
Experience provisioning Cisco Call Manager
Experience managing customer request via email / telephonically while keeping the
queue at manageable levels
Experience with inspectors and leaders of the construction, MACD, and billing activities
for customer
Work Environment:
Wear appropriate safety equipment and follow company safety procedures
Work independently and with other team members to complete job assignments and meet
deadlines
Perform clean up, work with power, lift boxes and equipment
Work on ladders / lifts
Maintain a Valid Driver's License
Drive and maintain a rental or company vehicle
Frequent driving / work out of doors in all types of weather
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