Network Technician /Field Service Technician

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Position: Network Technician /Field Service Technician
Location: Cleveland, Ohio
Duration: Full-time
Shift: Monday to Friday, 8:00 AM - 5:00 PM
Job Description:
IT Support: Visit client locations to deliver comprehensive IT support, including troubleshooting, maintenance, and installation of various technology devices such as printers, laptops, servers, and networks.
Consultative Services: Provide expert consultation on a range of network solutions including LAN, WAN, WLAN, data storage, cabling, security, and communication systems, ensuring seamless integration and functionality.
Smart Hands Support: Execute tasks such as PC refresh, desktop, and laptop replacements with efficiency and precision.
Customer Focus: Maintain a strong customer-centric approach, meeting deadlines and service level agreements to ensure customer satisfaction.
Travel Requirement: Travel to client sites as necessary to fulfill job responsibilities.
Technical Maintenance: Perform analysis, troubleshooting, and repairs of desktops, laptops, servers, and printers under general supervision.
Overtime and On-Call Rotation: Be prepared to work overtime as needed and participate in the on-call rotation schedule after completing training.
Minimum Requirements:
Experience: Minimum 3 years of experience in supporting desktops, laptops, and printers, along with a solid background in customer service.
Transportation: Must have reliable transportation as this role involves driving to client locations (reimbursement provided).
Flexibility: Ability to work weekends, staggered shifts, and possibly evenings or weekends.
Interpersonal Skills: Personable demeanor with excellent communication skills to interact effectively with diverse users and environments.
Physical Requirements: Capable of working from various positions including bent, crouched, or kneeled, and able to lift up to 50lbs.
Technical Tools: Must possess a smartphone with tethering capabilities, a laptop, and basic hand tools.
Driver's License: Valid driver's license required.
Preferred Qualifications:
Certifications: Any relevant certifications in the IT field would be advantageous.
Employment Type: Full-Time
Salary: $ 70,000.00 75,000.00 Per Year