Req ID: 275679
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Field Tech Lead Position - Onsite in Berea, KY to join our team in Berea, Kentucky (US-KY), United States (US).
This onsite Field Tech Lead, who needs to have extensive Networking Infrastructure skills and related experience, will be the primary technical Subject Matter Expert and Point of Contact for the supporting for one of our prominent manufacturing client's that is located in Berea, Kentucky.
This Client Facing Network- Skilled Team Lead is considered the Resident Expert, and will help to support and provide strategic leadership and guidance for the Client, their Networking Towers, as well as, being the onsite Lead to the existing NTT DATA team members. Communication and having solid Client facing experience is critical for the success of this fulltime position.
**This role will require travel within per the needs of the end client this role is supporting.
Some Role and Responsibilities: This Field Tech Lead will may make policy recommendations to their managers and be an escalation point for less experienced team members Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians Extensive Networking knowledge, Server, Switches, LAN/WAN etc. Participation / taking lead during outages P1/P2 for the respective locations supporting Keeping the documentation for every server room up to date with Pictures / supporting views Help maintaining the inventory of IT physical assets both on End user and Server Expertise per location on side equipment / scan guns Perform impact analysis for special events and provide necessary support (Business and IT Events, weekend exchange test, people center power down, data center isolation test) Providing general IT 2nd/3th line support to the location If needed Installation and configuration of system components and server software Configuration management tasks & procedures Advise supporting towers in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security Participate in defining and documenting configuration of systems & infrastructure Participate in defining and documenting operational procedures Draft technical content for knowledge base for use of upstream support teams Participation in coordination and project meetings Analyzes moderately complex to complex problems and takes corrective action at the service area level Participate in all compatibility testing prior to rollout of any new software/ technology This Professional should have a well-rounded knowledge of the policies and procedures for their work area Anticipated Schedule: 8am-5pm EST ; However, schedule is subject to change per needs to client and there may be a need respond to calls after normal business hours per leader instructions
Required Qualifications: 5+ years' experience of Networking Infrastructure Experience Must have previous Leadership Experience (whether a leader of a team(s), previous people- manager, and/or mentor/trainer) Highly Preferred Skills: Solid client service skills : Ability to clearly and concisely communicate effectively with a diverse group of team members and outside vendors/end client Strong problem solving skills and attention to detail Ability to multitask and work effectively in a fast-paced environment under tight deadlines Must be able to perform essential responsibilities with or without reasonable accommodations Intermediate Microsoft operating system knowledge as well as Microsoft Office knowledge Net+ , Cisco certifications, and/or additional networking or relevant certifications is highly preferred Undergraduate degree or some college coursework preferred #INDICS
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About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
