Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Under broad guidance and direction from the Unified Communications (UC) Director of Enterprise Information Technology Services (EITS). This position, Network Engineer UC, provides initial design, implementation, optimization, administration, and technical documentation for all enterprise network systems. Oversees daily operations of systems support functions and personnel. Engineers solutions for complex problems that generally require in-depth analysis and creative thinking. Proactively Identifies errors that are often difficult to detect and performs root cause analysis in finding resolution to network systems failures or faults. Responsible for managing major projects and IT functions that impact multiple departments/branches of the organization and the availability of mission-critical IT services. Assists with the research, selection, development, and integration of new technologies to meet the goals and objectives of the organization.
Duties & Responsibilities
Plans, designs, configures, installs, implements, tests, integrates, maintains and supports enterprise-level networks
Provide technical oversight and support for the availability, optimization, performance and capacity reviews of network services, troubleshooting of various enterprise network technologies including but not limited to LAN, WLAN, WAN, SWAN, Network Load balancers, VIPs BGP, EIGRP, MPLS, VPN, WAP, NAC, NAT, SNMP, QoS, VLANs, ACLs, TACACS, and RADIUS.
Leads small-scale network projects.
Provide technical oversight and support for the availability of network services, including design, implementation, administration, support and optimization of enterprise internetworking devices such as firewalls, routers, switches, security devices, and all supporting network fabric.
Provide technical oversight and support for the availability of network services, including design, implementation, administration, support, troubleshooting and optimization of enterprise network management and monitoring utilities.
Oversees administration of network Infrastructure and the resources on which it relies, including vendors, dependent services\organizations, enterprise engineering.
Responsible for the installation and configuration of devices to standard configuration standard.
Documenting IT related inventory (MDB, NIMS, Diagram)
Operates and maintains networks, tracks significant problems, monitors performance, and performs upgrades to hardware and software as required.
Following establish organization change and release management procedures, naming standard and other internal processes and procedures for managing daily activities and changes.
Defines and Maintains documentation regarding network configurations, operating procedures, and service records relating to network hardware and software.
Work with internal business units and vendors to effectively engineer and implement network infrastructure modifications that further support the strategic initiatives of the organization.
Actively and quickly resolve incidents and request tickets and for problem resolution.
Responsible for compliance with all Federal regulations audit in all facets for support and design implementation.
Assist with training of junior personnel engineers.
Perform other duties as may be assigned for business sustainability.
Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.
Department Preferences
Certification(S)/NYS Licenses/Education: Cisco Certified Network Professional (CCNP) and or Cisco Certified Design Professional (CCDP) certification. or
3-5 years of Computer related, Networking and or Design Experience
Knowledge, Skills, Abilities and other Requirements: Cisco switches, routers, VPN, VOIP, and wireless access
In-depth and up-to-date knowledge of System Network design and management
Other Preferred Skills: Excellent analytical, problem-solving, communication, documentation, and interpersonal skills
Ability to work well with others, independently with minimal supervision and in a timely fashion.
Highly self-motivated and team oriented.
Accuracy, attention to detail, confidential, strong customer-service orientation.
Years of Experience: 3-5 years of Computer related, Networking and or Design Experience
Equipment/Machines Operated: General Networking and Office equipment (Copper and fiber testers, computer, scanner, printer, phones etc.)
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
