Company Description Visa Technology and Operations LLC is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.Job DescriptionVisa Technology & Operations LLC, a Visa Inc. company, needs a Network Analyst (multiple openings) in Ashburn, VA to: Track, update, and resolve all assigned incidents, changes and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Properly escalate incidents in a timely manner per support guidelines and procedures. Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents and problems. Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels. Serve as the support and advocate for Visa clients who are comprised of consumers, businesses, financial institutions, internal groups and governments worldwide. Gather pertinent information and working with our clients to isolate and resolve the majority of events without need for assistance. Develop, edit and distribute effective internal and external communications in a timely and accurate manner, per documented processes. Maintain technical skills through participation in ongoing and consistent training. Support project schedules and change management. Responsible for internal and external communication of issues to management and other internal support groups. Position reports to the Ashburn, Virginia office and may allow for partial telecommuting.QualificationsEmployer will accept a Bachelor's degree, or foreign equivalent, in Information Technology, Network Security, Engineering or related field, and 2 years of experience in the job offered or in a network analyst or network engineer-related occupation.Additional InformationWORKSITE: Ashburn, VASALARY: The estimated salary range for a new hire into this position is $88,200 USD to $136,800 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSH/HSA, Life Insurance, Paid Time off and Wellness Programs.
