NA eCommerce Customer Service Order Processing Sr. Specialist Location Morrisville, NC : General Information Req # WD******** Career area: Sales Support Country/Region: United States of America State: North Carolina City: Morrisville Date: Friday, January 26, 2024 Working time: Full-time Additional Locations : United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
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Description and Requirements Position Responsibilities:
Identify and address orders stuck in Lenovo's ordering system, collaborating with internal teams for resolution. Research and provide timely resolutions to customer inquiries, effectively communicating and engaging with internal teams to ensure customer satisfaction. Professionally handle communication with both internal and external customers. Demonstrate excellent documentation and follow-up skills. Handle inbound and make outbound calls as necessary to ensure issue resolution as needed. Perform other duties as instructed by management. Position Qualifications: Basic: High school degree or equivalent. Preferred: Excellent customer service and client-focused skills. Ability to speak French is a plus. Critical thinking and problem-solving skills. Strong attention to detail and data analysis abilities. Excellent written and verbal communication skills. Technical and product knowledge capacity. Personal effectiveness and credibility. Proficiency in Microsoft Dynamics, Flash OFP, SAP, and Microsoft Office Suite (Teams, Excel, Word). Accurate typing and word processing, email communication, internet navigation, and working within multiple systems interchangeably. Ability to learn and master new information quickly and apply feedback constructively. Resourceful and creative problem-solving with superior attention to detail. Strong people skills and the ability to navigate difficult situations while staying calm under pressure. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : United States of America - North Carolina - Morrisville United States of America United States of America - North Carolina United States of America - North Carolina - Morrisville
