Motor Vehicle Customer Service Representative 1

Salary: $19.25 Hourly

Location : Anchorage, AK

Job Type: Full Time

Job Number: 45245

Department: Administration

Division: Motor Vehicles

Opening Date: 04/19/2024

Closing Date: 4/29/2024 5:00 PM Alaska

Division: Motor Vehicles

Position Open To: Alaska Residents Only

Bargaining Unit: General Government

Range: 10

Job Description

This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

What you will be doing:
You will be working as part of the Correspondence team providing guidance and support for all types of Division of Motor Vehicles (DMV) transactions to Alaskans. This position requires thorough knowledge in explaining driving privileges, processing vehicle registrations, temporary registrations, and other specialty permits. The Motor Vehicle Customer Service Representative (MVCSR) 1 will interact directly with the public, often times explaining policies, statutes and regulations via mail, email, and the phone.

Our organization, mission, and culture:
The DMV is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The values that shape our culture are:

Ability - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
Customer Focused - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
Passionate People - We have a positive attitude, the ability to learn and grow, are self-motivated, service orientated, inquisitive, observant, and demonstrate accountability and teamwork.
Expertise - Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.
Champions of Change - We embrace revolutionary innovations to boldly advance DMV solutions into the future.
The benefits of joining our team:
We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits and an extensive health insurance package, a retirement plan, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health.

DMV's diverse job duties aid in developing communication and analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

Working on the Correspondence team would have you spending your days working at the University Center in midtown Anchorage surrounded by some of the best restaurants in town. Located 0.4 miles from the highest grossing independent pizza restaurant in the United States, The Moose's Tooth, ensures that you will never go hungry. If you're not a pizza person, New Sagaya is across the street, which houses some of the best soups and sandwiches in town. If you would prefer to spend your lunches enjoying the scenery and getting some steps in, Cuddy Family Midtown Park is 0.5 miles away and a great place to spend your lunchtime. Lastly, the DMV enjoys working in a FUN environment as much as we enjoy assisting the Public - so look forward to spirit weeks, potlucks, Employee Appreciation Weeks, Halloween costume contests and Holiday decorations aplenty.

There are opportunities for career advancement within the DMV that include a MVCSR 2 position conducting road exams and a MVCSR 3 leading staff through more complex issues alongside the management team.

The working environment you can expect:
The position is located at the Anchorage DMV location with the Correspondence team. You can expect to process mail transactions into digital format and communicate with customers through email. Training is a mix of OJT (On the Job Training) and Classroom. After training, the MVCSR 1 will work on a state computer with direct access to the secure network. The hours are 9:00 a.m. - 5:00 p.m., Monday through Friday.

Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience: Excellent Customer Service - Demonstrates professional and friendly customer service while handling a wide range of situations and demographics. Excellent verbal and written communication with the ability to discern information quickly.
Cash Handling and Keyboarding Skills - Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, credit card and return change when needed accurately.
Multi-Tasking - Ability to multi-task by reviewing documents, entering data and information while communicating verbally with customers in a loud open-concept office setting.
Work Independently - Demonstrate independence by finding efficiencies, making decisions and minor problem solving.
Special Note: Valid Drivers License desired - Alaska Driver License Laws
Voter Registration - Alaska Voter Registration Laws
If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Additional Required Information

At time of interview, please provide the following:
Three (3) professional references we may contact by phone and/or email.
BACKGROUND CHECK AND FINGERPRINTING
This position requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation, and fingerprinting will be conducted.

Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.

WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call ******** or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or ******** or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK ******** . The State of Alaska is an equal opportunity employer.

NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at ******** (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:
Contact Information

For specific information in reference to the position, please contact the hiring manager:

Lachelle Dinkins, Motor Vehicle Office Manager 1 Phone: ********

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC
Confidential
Correctional Officers
Marine Engineers
Mt. Edgecumbe Teachers
Supervisory
Unlicensed Vessel Personnel/Inland Boatman's Union
Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government
Labor, Trades and Crafts
Public Safety Employees Association
Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served
Eleven paid holidays a year

01

What types of office technology are you comfortable using? Select all that apply. Computer
Multi-line Phone
Printer
Scanner
Copier
10-key Calculator

02

Which of the following best describes your level of experience using Microsoft Outlook? I do not have enough skills to meet the definition of the Basic level below
BASIC: Composing and receiving emails
INTERMEDIATE: Email functions, calendar function including scheduling meetings
ADVANCED: Email and calendar functions, notes, tasks, contacts management

03

Why should the DMV select you for this position? What do you have to offer that makes you a top candidate?

Required Question