Mobile Technician is a unique position within the Lucid Service family. This position requires an experienced self-employed specialist with in-depth knowledge of diagnosis, maintenance, and repair of Lucid Motor vehicles. Our ideal candidate has an "everything is possible" attitude and goes about his or her tasks with vigor and determination. This role requires someone who can work independently and be customer-oriented. Applicants are expected to excel in their respective fields, have the ability to learn quickly, and strive for perfection in a fast-paced environment. This position also requires the ability to self-manage all areas of the repair facility, including parts management and customer service.
The Role:
You will manage a Lucid Satellite Center and oversee day-to-day operations at a partner workshop
Working as a service consultant
Performing tasks in the parts department including ordering, returns, and inventory management
Travel to customer sites to perform on-site maintenance and repairs
Working directly with customers to ensure a high level of customer satisfaction
Diagnosis, maintenance, and repair of Lucid Motors vehicles
Working effectively with the appropriate software environment to properly and fully document all interactions with customer vehicles
Maintaining a high level of knowledge of high voltage and general automotive electrical systems
Proper implementation and documentation of the work processes, precise determination of the main concern through oral questioning and visual assessment (precise assessment of customer needs)
Precise documentation of customer concerns for diagnosis and repair
Follow the correct procedures for documenting repair orders.
Explain all service options to customers, including time and cost estimates
Tracking of all customer vehicles through the maintenance and repair process
Ensuring the work done meets Lucid's exacting standards before returning the vehicle to the customer - as a final quality control step
Invoicing and receipt of payment
Conduct a thorough returns process and ensure all customer requests have been met
so that the customer understands all the services provided and any questions that may arise are answered
Completion of customer service tasks, such as B. Answering phone calls, scheduling appointments (if necessary)
Call customers to inform them of the status of the repair and the completion of the repair
Building a good relationship with customers that leads to lasting relationships
Creative problem solving and quick action in a hectic, fast-paced environment
Review of schedule to plan travel time and visit duration for mobile services
Demonstrate attention to detail and passion for positive customer experiences
Responsible for the appearance, cleanliness, and organization of the satellite center and all equipment
You have a passion for sustainable mobility and for change in the automotive industry
Qualifications:
Completed vocational training as a mechatronics technician
Knowledge of high-voltage multimedia, driver assistance, air conditioning, and general electrical vehicle systems
Excellent written and verbal communication skills
Excellent organization
Working independently and in a team
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Forklift driver's license or opportunity to obtain driver's license within 30 days of hire
Must have a valid driver's license
Advantageous
AA/BS in Automotive Engineering or Business Administration or equivalent work experience
Previous experience with diagnosis and repair of electric vehicles
Experience in repairing premium vehicles
Previous OEM Master Technician certification
Completed master's examination in the automotive sector
Fluent in German and English. French language is a plus
