at T-Mobile USA, Inc. in Millville, Delaware, United States
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity, and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and hand off small business leads.
Support team initiatives and create an inclusive environment
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
The experience you'll bring:
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred.
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:
Competitive base pay plus milestone bonuses
Benefits for part-time and full-time associates
Medical, dental, and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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