When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing...
"Must be a current participant of the Department of Defense SkillBridge Program or of the Hiring our Heroes Fellowship Programs"
The Engineer III Specialist-Network Operations position is part of the Electronic Surveillance Team (ESU) within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.
You will be responsible for responding to all court orders served on the company for lawful intercepts and providing 24x7 technical support.
This is a fast-paced environment that provides the opportunity to work individually and as a part of a team to achieve goals. The workload is a combination of cases, calls and troubleshooting.
Case work includes but is not limited to provisioning lawful intercepts, renewal orders, disconnect requests, and responding to legal processes. Troubleshooting lawful intercepts involves using multiple CALEA systems, applications and databases which requires a strong technical aptitude and knowledge of the network architecture in order to provide a quick resolution to customer-impacting network connection or provisioning issues.
The schedule during the Fellowship is an 8 AM-5 PM schedule M-F. Once fully converted may be a 4/40 workweek, split days off, including late hours (i.e., 1pm-10pm), weekend hours and/or on-call coverage. The full-time position is also overtime eligible. You will be required to work a minimum of two holidays to ensure proper coverage. Shifts are static until changed to meet the needs of the business.
Supplies are provided during inclement weather in the event employees must remain onsite to maintain the operation.
Active security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.
Maintaining the confidentiality and security of court orders served on the company and following all of the applicable laws and Verizon policies governing lawful intercepts.
Validating, logging and responding to all court orders for lawful intercepts and historical records.
Provisioning, renewing and de-provisioning all lawfully authorized intercepts.
Comprehensive understanding of 4G Legacy and 5G Stand Alone CALEA systems used to identify intercept access point failures, collection function outages, device switches, service changes and network access function health.
Answering calls and conducting all necessary follow-up calls in order to answer questions, provide status updates, and/or resolve any other intercept related situations.
Using analytical skills to evaluate and simplify complex information contained in the legal process in order to comply with such legal demands.
Acting as a liaison between law enforcement and interdepartmental organizations within the network when a surveillance issue is reported.
Using various network applications/databases including but not limited to:
MTAS, MARS, ACSS, SMART, RSSX, RTT and NEUSTAR.
Sustaining a working knowledge of all systems, applications and procedures that are required to handle exigent situations to provide backup if/when necessary.
Providing educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.
What we're looking for...
You'll need to have:
"Must be a current participant of the Department of Defense SkillBridge Program or of the Hiring our Heroes Fellowship Programs"
Ability to obtain an Active security clearance, with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.
Computer/Technological Skills.
Experience working as part of a team while achieving individual targets.
Familiarity with Microsoft Office applications (IE Excel, Word).
Willingness to travel up to 25% of the time
Even better if you have one or more of the following:
A degree or three or more years of work experience.
The ability to prioritize and multitask, without sacrificing accuracy or quality.
Strict attention to detail and analytical thought process.
Excellent oral and written communication skills.
Demonstrated ability to handle sensitive and confidential information.
Proven ability to make critical decisions independently.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this worksite-based role, you'll work onsite at a defined location(s).
Scheduled Weekly Hours
40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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