ConocoPhillips is a leading oil and gas company, which is hiring Midland-Site Support Technicians for contract positions. The Midland-Site Support team provides accurate and timely support and problem resolution for our internal customers.DescriptionThe L48 Local Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. The ability to work in a fast-paced team environment and multitask is a must. Given the technical nature of the team and the broad range of skills needed, we require self-starters. Excellent written and verbal communication skills in English are required with the ability to perform well in a collaborative team environment. Strong generalist skill sets with advanced troubleshooting abilities required.Responsibilities may include:Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.Advise Site Support team on daily tasks, projects, and coverage scheduleShare daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the groupEnforce policies and procedures for the teamReview metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop SupportDevelop, analyze and communicate metrics related to Site SupportLook for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groupsWork closely with the other support teams to ensure customer issues are resolved in a timely mannerBasic/Required:5+ years of relevant work experience in infrastructure5+ years of experience at working both independently and in a team-oriented, collaborative environment is essential.Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.5+ years of troubleshooting experience within the Windows environmentAdvanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting3+ years of experience with low level configuration and security of the Windows client operating system1+ years of experience evaluating enterprise client hardwarePhysical requirements:Able to lift computer equipment that weighs up to 30 lbs. from the floor.Bend, stoop, crawl under tables/desks to connect needed wiring.Able to bend to pick up equipment and load a cart. Individual item may weigh up to 30 lbs.Able to push/pull equipment on a cart of up to 100 lbsPreferred:Bachelor's Degree or higher in Computer Science, Information Technology, MIS or related field1+ years of IT leadership experienceExperience working in a team-oriented, collaborative environmentCustomer Skills with the ability to understand and promote necessary skills related to interfacing with customersCommunication with excellent written and oral communicationsDecision making with the ability to make timely, effective decisionsInitiative with the ability to act in the absence of immediate direction and achieve resultsRelationships / Network with the ability to maintain relationships and build networks to accomplish business objectivesConocoPhillips contract opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for contract opportunities will not be considered employees of ConocoPhillips or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here:https://careers.conocophillips.com/
