Job Summary The Member Services Coordinator is responsible for assisting the Member Services Manager with implementing a wide range of membership programs. The Member Services Coordinator acts as a first point of contact for most of our members at the membership desk at the Museum, works to facilitate a great member experience while members are at the Museum, processes new and renewing memberships, fulfills member benefits, and responds to member inquiries. Must be able to work weekends and evening museum hours (typically, days off will happen consecutively and during the week).
Job ResponsibilitiesThe following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Essential Job Functions:
Help facilitate entry for members into the Museum and assist members with their "day of" museum experience.Assist with coordination of member activities, including but not limited to previews, behind-the-scenes, and other activities designed to encourage growth in membership.Write copy for invitations, monthly membership emails, promotional materials, and membership-related events on the website as needed.Ensure membership information and documentation are properly entered into the database and filed away appropriately.In collaboration with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.Back up and assist the Database Administrator in batching daily membership gifts, updating constituent information, and maintaining the integrity of the database.Coordinate distribution of member benefit materials.Supports Member Services Manager and fellow team members and is thoroughly knowledgeable about membership services, benefits, and policies.Other duties as assigned, including assistance with other Development projects and events when needed.QualificationsEducation/Experience: B.A. / B.S. degree, or equivalent professional/leadership training in the field. Previous customer service experience. Exposure to working in an office environment. Previous customer database experience (special emphasis on Altru or Tessitura).
Skills, Knowledge, and Abilities: The individual will need to maintain confidentiality of all membership information.Enthusiastic and outgoing personality.Must have excellent communication skills with the ability to interact with a variety of people and develop positive relationships.Strong organizational skills, self-motivation, and attention to detail.This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, PowerPoint) and database experience—Blackbaud Altru is beneficial.Experience in areas of nonprofit, membership, development, sales, or marketing preferred.Able to work weekends and evening museum hours (typically, days off will happen consecutively and during the week).Additional InformationBenefitsThe Frist Art Museum offers competitive benefits that include medical, dental, vision, company-paid life insurance, accidental death and dismemberment, short-term and long-term disability, and long-term care. Additionally, a 401(k) plan with a company match and paid time off.
How to Apply Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Demands may include:
Lifting materials up to 25 poundsStoopingStanding for long periods of time In compliance with the Americans with Disabilities Act, the First Art Museum will provide reasonable accommodations to qualified individuals with disabilities to perform essential functions.
Interested candidates should send resumes, references, and salary expectations to Frist Art Museum
Attn: Sheri Horn, Human Resources Director
919 broadway
Nashville, TN 37203
E-mail: or Fax:
The Frist Art Museum is an Equal Opportunity Employer. Women, minorities, and individuals with disabilities are encouraged to apply. DetailsDate Posted: April 18, 2024Type: Full-TimeJob Function: AdministrativeService Area: Arts / CultureSalary Range: $40,000-45,000Working Hours: 37 hrs/wk, M-F 9-5 with some evenings and weekends
