About us:Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members' journeys and our actions are focused on impact and results.The opportunity:As a Member Advocate, you will provide a high level of customer service to Parsley Health Members by corresponding to inquiries both via email, SMS, and over the phone, performing onboarding calls, managing cancellation requests, answering questions about the Program, and resolving member complaints in a professional and timely manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty. PST locations preferred.What you'll do:Member AdvocacyProvide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaintsMaintain ownership of member issues from receipt of the initial request to resolutionFollow up with members to ensure their issues have been resolved to their satisfactionMaintain a comprehensive understanding of the company's products and servicesUtilize member feedback to identify opportunities for improvement and report trendsAssist in developing initiatives to enhance member experience and satisfactionManage inbound and outbound member inquiries via phone, SMS, and our online messaging platform. Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiriesAbility to think on your feet and de-escalate member situations Assist members with renewal questions and encourage continued careCollect feedback from members and process cancellations Support members' scheduling and member portal navigation needs and– troubleshooting as neededThis is an evolving and growing department, and role requirements may change and expand as Parsley Health grows.Other duties as assignedWhat you'll need:At least one year of relevant work experience in a one-to-one client/patient-facingHealthcare tech/start-up experience preferredAn empathetic customer-service approach that ensures your members feel heard and cared forCall management system experience preferred (i.e., Regal.io)A passion for helping othersExcellent oral and written communication skillsCan comfortably resolve issues over the telephoneA detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracksProactivity, autonomy, and commitment to excellence in your workFlexibility as roles and responsibilities are subject to change and new ones may be assignedAbility to work from home in a quiet space to conduct phone calls.Benefits and Compensation:Equity Stake401(k) + Employer Matching programRemote-first with the option to work from one of our centers in NYC or LAComplimentary Parsley Health Complete Care membershipSubsidized Medical, Dental, and Vision insurance plan optionsGenerous 4+ weeks of paid time offAnnual professional development stipendParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.The salary for this role is $24.25/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. Important note:In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from ****** address to guide you through our interview process. Please note: We will never communicate with you via Microsoft TeamsWe will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipmentWe look forward to connecting!#LI-Remote
