The Measure Technician will work within a geographic market that will include, but not limited to: Rhinelander, WI.
Position Purpose: The Measure Technician, Flooring travels to customers homes to perform in-home flooring measurements. The Measure Technician is directly responsible for providing a positive customer experience, enter accurate measurements and transmitting measurements by a measurement tablet. The Measure Technician's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center.
Major Tasks, Responsibilities and Key Responsibilities: 90% Customer Service – Providing customer service by assessing customer needs and conducting in-home flooring measurements. 10% Drawing Review – Review and edit of floor drawings in the measurement tablet Nature and Scope: This Position typically reports to Assistant Market Manager This Position has 0 Direct Reports Environment Job Requirements: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion including but not limited to lifting, bending, squatting within the customer's home. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Years of Work Experience : Less than 1 year of experience
Preferred Experience: Previous customer service, retail, flooring knowledge (carpet, tile, wood, vinyl, laminate etc.), flooring installer, flooring estimator or home improvement experience is a plus but not required. Physical Requirements: Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Competencies: Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment. Demonstrated ability to effectively communicate with customers. Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time. Associates must have strong computer skills As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we'll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
Professional Experience Learning Potential Responsibility Customer Focus If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more .
Starting pay may vary based on factors including, but not limited to, position offered and location.
$0.00 – $0.00
