We are looking for a personable candidate to run our gift shop and run the main phone while providing a memorable guest experience.Crowne Plaza Knoxville Downtown University in Knoxville, TN is looking for one gift shop attendant to join our team. We are located at 401 W. Summit Hill Drive. Our ideal candidate is attentive, ambitious, and engaged.Benefits:Free Employee MealEmployee Discounts at all IHG HotelsFree on Property ParkingDiscounted Bus PassesResponsibilities:Directs callers to the appropriate person by operating the hotel switchboardCommunicates clearly and conciselyDemonstrates proficiency in using the switchboard equipmentTransfers incoming calls promptly to the appropriate extensionAssists customers make long-distance calls and access the internet by instructing them on appropriate procedures and/or placing callsSets up customer wake-up calls and logs wake-up call requests as appropriateForwards calls to appropriate voicemail, takes accurate and complete messages when appropriateAssists guests in the gift shop with purchases and maintains gift shop inventory and cleanlinessGreets guests in the gift shop in a warm and friendly mannerOffers assistance to guests in the gift shopUtilizes gift shop computer to complete accurate transactions for gift shop purchasesMaximizes revenue and cash flow by adhering to credit and inventory control processesCompletes required shift documentation and closing paperwork at the end of each shiftObtains appropriate approvals and signatures for gift shop purchasesAssists guests in locating requested items in the gift shopRestock coolers and snack items when supply is lowDisplays gift shop inventory in a clean and orderly fashionCompletes daily cleaning list to maintain cleanliness and tidy appearance of the gift shopResponds to inquiries about hotel servicesKeeps current on hotel accommodations, services, and area attractionsResponds to caller inquiries for informationContact appropriate departments to fulfill guest requestsQualifications:Enjoy being in a dynamic job where no task is above or below youEnjoy meeting and interacting with peopleAbout Company:Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities including our renowned Mahogany's Restaurant, The Library Bar, On and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.
