Job summary
Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service to our valued customers across multiple retail stores.Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity.Operates as a subject matter expert in the customer experience and Company brand.
Job seniority: mid-to-senior level
Responsibilities
• Support, influence, consult and develop a highly engaged, winning sales team within the Retail Sales space across multiple stores/markets and levels across the organization.• Act as a promoter of the customer experience, Company brand principles and the customer retail journey, insight gatherer, and can show strong influence with store leadership across the market and region.• Solve needs, make connections with a warm and friendly approach, and is a strong advocate for our products.• Embrace and lead innovation, change and change management within their channel, markets and regions.• Focus on developing and fostering an environment conducive for hiring engaged and high performing employees as well as caring for the development and progression of existing employees within the market/ region/ organization.• Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience.• Leverages key business, talent, performance and workforce management tools and platforms to successfully support optimal staffing, and key sales and operational functions.• Champion the Company brand in each store within the territory.• Ensure all product/service/promotion merchandising and the visual readiness/experience meets the retail channel expectations.• Responsible for the look of the store- i.e. supporting an environment to tell the Company story, create brand awareness, ensuring each store is a proper reflection of the brand.• Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability.• Excels at relaying information to teams across the retail space.• Develops and manages Company sales and profit goals for the retail stores.• Effectively executes a successful workforce management strategy aligned with Company's business needs and ensures that all stores are fully staffed.• Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location.• Support the company's commitment to diversity, equity, and inclusion.• Support creating a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.• Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives.• Collaborates with local leadership to maintain alignment with market objectives and initiatives.• Holds onsite leadership accountable for assessing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provide feedback, and create improvement plans as needed.• Works with local leadership to maintain alignment with market objectives and initiatives.
Requirements
• Bachelor's degree preferred.• 7-10 years of relevant work experience.• Ability to work nights and weekends, variable schedule(s) and overtime as necessary.
Key Skills Needed
• Strong communication abilities• Flexible and agile leadership style• Performance-based culture• Coaching and providing direction• Financial and operational planning• Subject matter expertise in customer experience• Sales and profit management• Workforce management• Safety and security engagement• Diversity and inclusion support• Collaboration and partnership with leadership teams
