Position Purpose:
The Manager, Returns Fraud & Abuse Strategy will (i) engage in analysis to identify emerging patterns and take action on insights learned, (ii) assist with setting abuse policy/strategy by designing new returns fraud and abuse prevention processes and improving existing processes, (iii) manage end-to-end implementation of new technology solutions, from business case development to final execution, (iv) manage cross-functional returns fraud & abuse projects as well as vendor partner relationships and (v) other ad hoc projects/analyses as requested by management. This position will report to the Senior Manager of Credit Services (Payments Fraud).
Key Responsibilities:
Identifies new returns fraud and abuse patterns / exposures and drives necessary changes to policy and procedure to prevent or minimize financial losses.
Provides strategic guidance for and manages the relationship with third party solutions providers regarding all matters pertaining to the detection, prevention and investigation of fraudulent or abusive activity.
Leads short- and long-term cross-functional projects to drive returns fraud and abuse mitigation through systemic and procedural measures.
Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent and abusive acts.
Drives returns fraud and abuse awareness and process knowledge throughout The Home Depot through education, training, and executive updates.
Networks with outside loss prevention professionals to enhance THD returns fraud and abuse programs and identify industry trends.
Direct Manager/Direct Reports:
Typically reports to Senior Manager Credit Services
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
Travel Requirements:
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Bachelor's degree required
MBA preferred
Experience with big data analytics preferred
Fraud investigation experience preferred
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
6
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures
Effective verbal and written communication skills
Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
Execution of day to day assignments and commitments
Highly developed interpersonal/communication skills to build partnerships
Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.
Has the ability to operate and drive improvements in ambiguous situations.
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