Manager - Operations

Job summary
Operations Manager responsible for departmental P & L expense linesSupports cafe senior leadership in upholding brand standards and core valuesDevelops hourly staff members into brand ambassadors and customer service stewards
Job seniority: mid-to-senior level
Responsibilities
• Demonstrate financial comprehension of the cafe's budget and P&L• Manage labor schedules and run a department/cost center• Partner across departments to deliver products/services to brand standards• Support senior management in building a highly functional hourly team• Execute brand standards in the Rock Shop and drive retail sales• Foster a customer service environment and ensure guest satisfaction• Engage with guests regarding music• Attract and retain talented people and define goals/expectations• Develop and execute learning & developmental programs for team members• Possess a self-motivated approach to personal and professional development
Requirements
• 3+ years in an Operations Managerial role in a high volume restaurant• Ability to learn and bring innovative ideas to the team• Genuine enthusiasm and aptitude for serving people• Excellent verbal and written communication skills• Strong problem-solving skills• Strong business acumen• Ability to pitch and present information effectively• Fluency in English, multiple language abilities a plus• Physical ability to move throughout office/cafe, sit, stand, and lift• Ability to travel as needed
Key Skills Needed
• Ability to learn and bring 'out of the box' ideas to their team• Genuine enthusiasm and aptitude for serving people• Excellent verbal and written communication skills• High level of business acumen and common sense• Strong problem solving skills• Strong communication and listening skills• Ability to pitch and present information effectively• Fluency in English, multiple language abilities a plus