Manager, Membership & Office Services The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city's travel expert that allows us to see the entire destination rather than industry-by-industry.
The Manager, Membership & Office Services role will be part of a team responsible for the sales, engagement, and retention efforts as part of San Francisco Travel's membership program. In addition, the employee will act as the first point of contact for visitors and clients to San Francisco Travel's office. This is NOT a remote position. You would be required to be on-site Tuesday, Wednesday & Thursday, and from time to time a Monday and/or Friday.
What you will be doing: Membership As part of the Membership team, engage with local businesses interested in becoming San Francisco Travel members. Assist in the onboarding of new San Francisco Travel members, including introductions to key and relevant San Francisco Travel staff. Manage San Francisco Travel member information data within the CRM Assist with general membership inquiries, which can include emails, phone or video calls, and in-person meetings. Build and manage invoicing for San Francisco Travel membership dues. Assist in the implementation of a proactive engagement strategy with current San Francisco Travel members as part of our renewal efforts. Support in the execution of San Francisco Travel membership events. Other duties as assigned. Office Services Greeting and assisting with visitors to San Francisco Travel's office. Answering and directing incoming phone calls, emails, and deliveries to the appropriate division and/or staff member. Assisting with the cleanliness and organization of common area at San Francisco Travel's office. Attributes and Qualifications: Excellent communication skills, both verbal and written, to effectively interact with members, visitors, and colleagues. 2+ years' experience in sales, customer service, with ideal background in membership sales and/or services. Proven ability to engage and build relationships, troubleshoot concerns, and deliver results. Proficiency in relevant technology with customer management software experience. A self-starter with the ability to work independently with minimal supervision. Flexibility to adapt and handle diverse tasks and ability to manage time effectively to execute duties. Compensation: This is a level 20 paygrade for San Francisco Travel, depending on experience. The total compensation range including base salary of $75,000 to $85,000, plus incentive of up to 10% of base salary.
If you think you are the right candidate for this position, please provide us with the following:
Cover letter (no more than a page, telling us why you're the right person for this role). This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered. Future income requirements and/or goals Send to: Please cc:
