Job Description Procore is seeking a Manager of Project Management, Professional Services, Strategic Accounts to support driving, scaling, and inspiring a team of talented individuals focused on managing the delivery of services to our Strategic clients. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses managing the services for customers related to on-boarding, training, business process consultation and product adoption. This role will focus on evolving our current implementation and project management processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore's values of Openness, Optimism, and Ownership.
This position reports into the Director of Project Management, Professional Services, Strategic Accounts and will be based remotely. Ability to travel up to 35%. We're looking for someone to join us immediately.
What you'll do: Own the overall success of a team of Project Managers overseeing our Strategic customers. This includes planning, executing and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions.
Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for up to six-figure services offerings.
Attain mastery over and become subject expert in Procore services engagements.
Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations.
Measure effectiveness of implementation through refining operational metrics for the team, create reporting and review cadences, provide status updates to the executive team.
Collaborate with Sales, driving services scoping and discussions during the sales process.
Guide team in effective client issues resolution, and handle any escalations.
Develop employees, retain talent and define career paths.
What we're looking for: 10 years relevant professional experience, including 4+ years previous service delivery experience (as a PM/IM/EM) on SaaS software platforms for Fortune 1-100 clients
2+ years of management experience within a Global CS and/or PS Org
Direct experience in capturing performance metrics specifically tied to the team's delivery on Custom scopes of work valued from $10k to $1M
Someone who will hire for and inspire a team of seasoned professionals to continue to improve upon areas where they are already known experts
Deep understanding of value drivers in both recurring revenue business models and professional services models
Customer-oriented with strong analytical and problem-solving skills, AND passion for revenue and growth
Deep understanding with Professional Services Automation, Financial, Construction, Fortune 100 companies, Customer Relationship Management, Project Management or ERP software solutions preferred.
About Us Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, flexible paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.
Additional Information Base Pay Range $104,380 - $143,523 plus commission for an estimated on-target earnings of $122,800 - $168,850. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
Perks & Benefits At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
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