Manager Of Customer Success-Sw

This B2B SaaS company has been in business for 20+ years and is working with Fortune 1000 client companies. They are hiring for a full-time, Manager of Customer Success to join a tight-knit organization championing a flagship workforce management product. This team is responsible for managing dozens of accounts in a hands-on capacity (support, check-ins, renewals, upselling, etc.). You'll be hands-on in a player-coach capacity, managing a small number of direct reports and managing accounts directly while also helping the team establish best practices in terms of data/metrics reporting, customer prioritization, and account expansion. This position is full-time, direct-hire, and fully remote.
Required Skills 7+ years of customer success experience (ideally 2+ in a leadership position) B2B SaaS industry experience Experience handling enterprise-level accounts Experience with owning department KPIs and building out reporting/analytical tools Bonus Skills Experience using Power BI as a reporting tool Exposure to scheduling & workforce management SaaS products Familiarity with startups and/or smaller ( Perks 100% remote flexibility (willingness to work West Coast hours) ESOP (employee stock ownership program) Health/dental/vision PTO and paid holidays Home office budget Donation match