RESPONSIBILITIES
Essential Functions:
Understand Business processes and identifies improvement opportunities in Application, Process, and Service. Recommendsproducts and services that will ensure business objectives are met.Primary point of contact for business partners for the areas responsible
Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.
Manages production support activities and daily operationsfor major systems and related subsystems to ensure their integrity.
Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.
Implement and follow the IT infrastructure library process framework
Manage and provide direction for the Support Services Team in support of business operations.
Supports the development of the appropriate service culture within the internal and external delivery teams.
Provides governance of Application Support Services in a Managed Servicesmodel with SLA, if needed.
Documents each application and produces a maintenance plan to ensure high availability and planned change control
Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures
Develop, implement, and adhere to a code promotion process that willensure that applications meet business requirements and systems goals, and fulfil end-user requirements.
Collaborate with cross functional IT team members and leaders to deliver business objectives.
Overall responsibility of application and integration design for the application and business areas
Ensures applications have agreed disaster recovery, data backup, and archiving plans.
Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes
Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain and environment of continuous improvement.
Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects
Other duties as assigned
QUALIFICATIONS
Education Requirements:
Bachelor's degree in Computer Science required
ITIL Certification preferred
Work Experience Requirements:
5 – 8 years relevant work experience
3 – 5 years supervisory experience
Proven experience in an enterprise application support and project implementation in the HCM
Working experience in the HCM suite of applications such as JDE Enterprise One, ORACLE Fusion, SAP, Workday or similar, managing eitherwithin a supplier or client environment.
Knowledge, Skills and Abilities Requirements:
Leadership and technical skills required todrive the delivery of service excellence with internal and external delivery teams.
Proven decision making and problem-solving skill
Expert knowledge of application support technologies and related documentation required.
Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
Demonstrated presentation and team facilitation skills
Proven leadership abilities that promote growth and development of employees
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Ability to manage multiple projects and priorities
Good project management skills and/or substantial exposure to project-based work structures.
Experience in preparing project proposals and budgets
Experience in analyzing new technologies and system enhancements.
Acosta Sales & Marketing is an Equal Opportunity Employer
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ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.
The IT Applications Manager is an information technology (IT) professional who leads a team that identifies, implements, and supports software solutions to optimize business operations. You will collaborate with the business to ensure that the software solutions you manage align with the company's operational goals, help drive desirable business outcomes and improve operational efficiency. As an application manager, you and your team are responsible for the procurement, installation, configuration, and maintenance of software applications. Your duties include creating processes and protocols for software systems, managing server and computer upgrades, and troubleshooting problems. You will be looked upon to be a thought leader driving and influencing technology designs that align with IT enterprise architecture.
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Administration
Position Type:
Full time
Business Unit:
Corporate
Salary Range:
$102,900.00 - $154,400.00
Req ID:
115
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