West Creek 7 (12077), United States of America, Richmond, Virginia
Manager, Escrow & Payment Operations Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients.
Lead a team of 15 associates responsible for the day-to-day operations and continuous improvement of the Commercial Treasury Management Tenant Security family of products including the Specialty Checks, Escrow, IOLTA and Deposit Placement Fee products, as well as the Payables products (Controlled Disbursement, Vendor Payment Program, Account Reconciliation and Positive Pay).
Partner with the Line of Business, Treasury Management Consultants, Product Management, Tech, Product Operations and Risk Management to identify and implement solutions and capabilities to deliver an improved client experience, more efficient operational processes and reduce risk.
General Responsibilities : Oversee the administration of the day to day fulfillment of:
Escrow products including account opening, closure, maintenance, tax documentation verification, money movement and reconciliation
Payables products including reconciliation preparation and fulfillment and check exception review.
Create and/or review work instructions and procedures. Partner with risk team to perform control testing and walk through
Perform and/or approve annual tax reporting of interest and backup withholding
In charge of general ledger review, research and reconciliation
Purchase Order creation, approval and managing vendor expense
Assist onboarding and servicing partners with complex product set-up and issue remediation
Oversee the production and fulfillment of cashiers checks either via our third party vendor or by the Escrow team
Create and update service level agreements and ensure they are met
Make recommendations on how to improve processes and create short and long-term plans to remediate manual processes or other inefficiencies
? Other Responsibilities : Process Management Understand process performance through an overtime view of metrics and anomalies
Understand and own the client experience with process updates and changes
Learn and apply industry knowledge to improve our process
Lead direct reports in creating a culture focused on daily and monthly performance
Independently make connections to vision and create grounded recommendations
Analyze data and prepare reports for senior leadership
Project Management Work backwards from a 6-12 month destination when serving as customers for strategic and improvement projects
Proactively provide clear, succinct updates to problems and progress using facts and data
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risk and issues to delivery
Risk Management Working knowledge and tracking of top controls, risks and events/issues
When complaints, problems and/or issues arise, work with partners driving to root cause and identifying sustainable, repeatable solutions
People Leadership Hold direct reports accountable for having a development plan
Recruit and retain top talent fostering an environment of trust, collaboration, and belonging
Empower, develop, coach, and recognize team to reach personal, professional, and team goals
Stay connected and aware of team performance as it relates to people leadership, inclusion and engagement
Basic Qualifications : Bachelor's Degree or Military experience
At least 4 years of people leadership experience
At least 5 years of experience in Banking Operations
At least 2 years of Commercial Payments experience
Preferred Qualifications : Prior client facing experience in a branch network environment
2+ years process engineering experience
PMP, Lean, Agile or Six Sigma certification
Direct or indirect accounting experience
Escrow account structure knowledge
2+ years tax reporting experience
2+ years of Treasury Management operations experience
Experience leading, coaching and developing teams
Experience leading projects focused on delivering process improvement
5+ years of people leadership experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
How our hybrid model works : This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ******** ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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