***This role is based at our corporate office in Memphis, TN, or Remote*** This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Deployment Communications Operating , you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Senior Manager Deployment Communications Operating, you will help manage and support projects including hotel requests for additions and changes for additional hardware or software.
HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like: Deliver support on a variety of topics related to hardware/software move, add or change requests Utilize different reporting and contracting tools to track project progress Manage daily activities of the Move/Add/Change team for hotel contracting, project management, asset management and equipment procurement How you will collaborate with others: Interact with vendor partner to obtain status updates, inventory status, and provide hardware forecast when applicable Communicate with multiple internal teams including Support, Security, Network Engineering, and Property Systems team to provide and receive status information Participate in weekly meetings with internal and external partners What projects you will take ownership of: Supervise Move/Add/Change Team activities to support hotel and owner requests Participate in activities to help ensure successful project delivery WHY YOU'LL BE A GREAT FIT You have these minimum qualifications: Five (5) years of professional work experience in Technology or related field Experience in the hospitality industry Experience with implementation, technical support, or installations Direct experience developing communications and managing stakeholders for an IT systems update, refresh, or termination Direct experience tracking project progress in common office productivity tools Travel up to 10% It would be useful if you have: Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience Seven (7) + years of professional work experience in Technology or related field Previous leadership or management experience Project Management certification Familiar with terminology and functionality such as IP address, firewalls, interfaces Familiar with Hilton Support ticketing system Hardware installation or implementation experience WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
