at Lincoln Financial Group in Dover, Delaware, United States
Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Work from Home
Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73057
The Role at a Glance We are excited to bring on a Manager, Contracts to join our Group Protection Claims & Operations Team in one of the following key city offices Dover, NH (New Hampshire); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Work from Home
Background Details As the Contracts Manager, you will provide leadership, coaching and development to your team of contracts analysts who create and amend insurance policies and agreements. You will be responsible for managing and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on!
What you'll be doing + Oversee the hiring, training, and development of a team of contracts analysts.
+ Supervise the daily administration of new business contracts, amendments, and/or account change requests in an accurate, timely, and efficient manner for assigned areas.
+ Reviews the day-to-day operations, including, but not limited to, ensuring workloads are appropriately balanced among team members.
+ Maintains utmost accuracy in inventory allocation and reporting; identifying issues, trends, and concerns, to more senior management.
+ Monitors and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
+ Aids in setting team priorities and performance goals.
+ Ensures that top talent is hired and retained.
+ Ensures that all service, quality, and production levels are successfully met or exceeded.
+ Provides guidance on contract changes requiring a higher level of technical expertise.
+ Reviews and resolves escalated issues and concerns with a sense of urgency. Escalates issues to more senior management as needed.
+ Ensures processes are well documented, addressing issues of concerns expeditiously. Identifying and leading process improvements.
+ Ensures team is appropriately trained to process new business, amendments, and/or account change requests.
+ Ensures that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards.
What we're looking for Must-haves: + 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
+ 5+ Years Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
Nice-to-haves: + Strong understanding of group insurance industry knowledge and principles.
+ Prior experience in managing high volumes of inventory.
+ Ability to balance technical aspect (system, customer, broker) and ability to lead a team.
+ Ability to prioritize and continuously improve processes, procedures, systems, and the team.
What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for YOU : + Clearly defined career tracks and levels to help you successfully manage your career
+ Leadership development and virtual training opportunities
+ PTO /parental leave
+ Competitive 401K and employee benefits (
+ Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
+ Effective productivity/technology tools and training
Pay Range: $67,000 – $120,700
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation ( NYSE : LNC ) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive ( page id=******** ) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contribution
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