Job Description
Job Description Description:
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the direct supervision of the Community Manager, the Maintenance Supervisor is responsible for overseeing all aspects of facility maintenance, renovation and repair. Organizes, monitors, and supervises facility maintenance operations; performs a variety of technical tasks relative to community maintenance. The Maintenance Supervisor has primary responsibility for the physical integrity of each community and proper maintenance and oversight. The majority of a Maintenance Supervisor's time is involved in the scheduling of work orders, the preparation of new apartments for occupancy, and completion of on-going maintenance projects on each community.
The Maintenance Supervisor and/or Maintenance Technician are on-call for maintenance emergencies 24 hours per day, 7 days per week or as scheduled.
Reports To
Community Manager
Primary Duties and Responsibilities
Providing excellent service to residents, guests, employees and contractors
Overseeing the maintenance staff for the community. Ensures all maintenance team members have proper safety training, utilize proper equipment, and adhere to policies and procedures.
Providing training to all maintenance staff members to be able to fill-in as necessary
Scheduling work orders
Maintaining the community effectively while following budget guidelines
Overseeing the completion of routine service requests within 24-hours
Completing service request records and informing the Community Manager of any resident/property maintenance issues
Developing maintenance and cleaning schedule for all areas of the community including common areas, amenities, breezeways, parking lots and entrance areas
Keeping maintenance shop in an organized and clean condition. Maintains an accurate inventory of all equipment and communicates to Community Manager when new supplies and/or equipment are needed.
Purchasing all maintenance supplies in accordance with budgeted guidelines
Adhering to all government policies including OSHA and EPA guidelines
Reviewing work with all outside contractors prior to completion
Maintaining operations and response plans for issues such as asbestos, lead, radon, and mold
All other miscellaneous duties as assigned
Requirements:
Minimum Qualifications
Associate degree (A. A.) or equivalent from two-year college or technical school; two years related experience and/or training; or equivalent combination of education and experience
2 years hands-on experience in the installation, maintenance, trouble shooting, and repair of building mechanical systems, including HVAC, plumbing and electrical systems
Must have basic computer skills necessary to enter and retrieve data from a computer and to program access gates and systems via the computer Required Certificates, Licenses, Registrations
EPA Certification (HVAC) Type 1, Universal preferred
City and/or State certification requirements must be met if applicable (i.e. pool operations, maintenance, electricians, etc.)
Certified Apartment Maintenance Technician (CAMT) preferred
Knowledge, Skills, and Abilities Required
Working knowledge of electric, plumbing, HVAC and basic construction
Ability to read, analyze, and interpret technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and has the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to read and understand operating statements and budgets
Professional demeanor resulting from previous maintenance experience
Excellent customer service skills
Good communication and listening skills
Able to lead, manage and train others
Able to be an effective team player and interact well with others
Organized and detail-oriented
Patient, even-tempered and works well under pressure
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Must have basic hand tools and personal protective equipment
Able to climb and work from ladders and the ability to lift and carry heavy loads
Working Conditions
Work is performed in an indoor and outdoor field environment; travel from site to site; exposure to dust, grease, noise, fumes, noxious odors, gases, mechanical and electrical hazards, and all types of weather and temperature conditions. Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to climb unusual heights on ladders; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties. #zr #ft
Requires normal range of vision to complete work
Requires mobility (i.e. climb stairs/ladders) to access all areas of the apartment and community
Requires hearing and speech to communicate with residents, vendors, supervisors and employees on a regular basis
Will require repetitive motion of hands/wrists while using basic maintenance hand tools
Requires the ability to lift up to 50 pounds
Must be able to stand, walk and climb stairs for extended periods of time
Must be able to bend, stoop and move in such a way that is required to complete specific tasks
Must be able to work flexible hours, often beyond normal "business hours" including weekends, when necessary
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