MAINTENANCE MANAGER POSITION PROFILE: The Maintenance Manager provides a high level of property maintenance knowledge. Maintains the hotel facility, including the physical building structure, mechanical, electrical, HVAC systems, and related equipment and has overall responsibility to focus on maintaining a safe and fully functioning facility while ensuring compliance with various federal, state and local environmental, health, safety, operating and building codes, standards and regulations.
ABOUT PALIHOTEL ARRIVE WILMINGTON Situated in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Wilmington is a welcoming oasis that seamlessly blends comfort, style and classic Southern charm. From our thoughtfully designed guest rooms, Southern coastal restaurant, and inviting courtyard complete with an outdoor bar and rocking chairs, every corner of the hotel reflects the vibrant energy of the city. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Wilmington!
THE TASK AT HAND Perform preventative maintenance repairs and inspections as mandated by local municipalities and/or ensures requirements are met on systems such as fire suppression and sprinkler systems, fire extinguishers, backflow prevention device testing, and AC systems. Maintain up to date preventative maintenance & work order using HotSOS. Assist in handling requests for service calls, evaluate requests and respond as necessary. Rapid response of all emergency situations. Record and file reports as mandated. Assist maintenance staff and other departments as needed, guide and train maintenance staff on proper repairs and servicing of equipment. Report to the General Manager regarding opportunities for efficient use of energy, preventive maintenance, and/or other cost-saving measures. Organize and keep the maintenance department clean and stocked with supplies and control of supplies. Assist or inform the General Manager when supplies are needed, and par levels are low. Ensure that work orders are complete and that the work that other maintenance employees have done has been done correctly. Communicate with the General Manager and department heads regarding issues and concerns that need to be addressed. Work to find solutions. Walk the entire property, including exterior, daily conducting proper inspection of the property. Address all maintenance issues found. Workaround guests to ensure that they are satisfied and that their concerns and issues are taken care of promptly. Participate in the weekly Impact walkthrough with the General Manager and Housekeeping Manager. Participate and help lead in the monthly Safety Committee. Other duties as assigned. WHAT WE'RE LOOKING FOR Must be able to work a flexible schedule and shifts, including weekends & holidays, as needed by the department. Must be available for out-of-hours emergencies. Must have good verbal and written communication skills. Must be able to speak and communicate clearly and concisely. Must use good judgment. Must be able to use a smartphone and computer. Must work as a team to drive results. Must be an organized individual and prioritize well. Must be able to handle stressful situations, work in a fast-paced environment and prioritize well. Must have a good work ethic. Must display a positive attitude. Must have thorough knowledge of AC systems & refrigeration. Must be able to work in varied temperatures, indoor & outdoor environments under stressful weather conditions. Must be able to work within hazardous environments and promote a safe work program for the maintenance staff. Work often requires being involved in physical conditions within proximity to moving mechanical parts, electric currents, working on scaffolding and high places, exposure to high heat and/or chemicals. Must be able to work with atmospheric conditions that may affect the respiratory system or skin due to fumes, dust, odors, gases, and poor ventilation. Must be able to work with skilled machinist equipment; such as lathes, drill presses, power saws and mills. Must be able to bend, stoop, squat and stretch in tight restricted spaces. Must be able to lift. 5+ years' experience working in general repair and maintenance with 2 years in a leadership role in repair and maintenance. Hotel maintenance experience preferred. WHAT'S IN IT FOR YOU A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
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For more information, visit or follow @arrivehotels
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