Description
Position Title: Logistics Operations Coordinator
Reports To: VP of Sales
FLSA Status: Exempt
Classification: Full-time
Purpose: Positively exhibit and adhere to 'The JEAR Way': Exceeding industry standards for work ethic and service, all for one and together as one, and unmatched integrity and accountability
Collaborate with JEAR team members to ensure JEAR offers the highest quality of service to both customers and carriers.
Essential Tasks: Relay information between customers, Logistics Executives (LEs), and freight carriers with all that handle transportation of the customer's product.
Negotiating and preparing carrier rates with to quote customers.
Procuring appropriate carriers to haul for JEAR and its customers.
Maintaining constant communication with carriers to ensure quality service which includes:
Perform check calls, dispatch drivers, and manage issues that may occur in transit.Secure carrier capacity for a minimum of 20 loads per week, Addressing customer and carrier needs quickly and efficiently.Provide coverage for Logistic Executives while they are out of the office, acting as a liaison between the out of office LE and their Sales Manager and/or their customers.Schedule pick-up and delivery appointments.Confirming on-time and in-full deliveries.Support Sales Manager and/or Logistics Executives to complete any RFQ/RFP that will help secure future business.
Create and maintain a carrier pool for JEAR's high-volume lanes.
Assist Logistics Executives with the operational training and development of new hires.
Requirements
Skills: Active Learning – Understanding the implications of information for both current and future problem-solving and decision-making.Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Strategy Development – Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.Monitoring – Monitoring/assessing performance of yourself, Logistics Executives in Training (LETs), or organizations to make improvements or take corrective action.Communication – Work within a team setting to reach common goals and objectives.Customer Service – Knowledge of principles and processes for providing customer services. This includes meeting quality standards for services and evaluation of customer satisfaction.Tools and Technology: Desktop computer, proprietary operations software (JEARnet), Microsoft Office365, AT&T .Education: Education equivalent to four years of college or a bachelor's degree or relevant industry experience.
