Full job description Description: The Associate Operations Coordinator for the Centralized team performs basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers all done internally communication wise. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: • With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing. • Monitor task boards and assigned email accounts to respond to customer and carrier requests. • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training. • Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary. • Validate and ensure the accuracy of load data in systems according to CHR and customer standards. • Complete other duties or responsibilities as assigned. • Our interaction externally in this role would be along the lines of confirmation to the shippers/customers that items in process are being scheduled, replying with carrier info, and relaying tracking updates, things like that.
Skills: logistics, Data entry, Operation, Microsoft office, Customer support, transportation
Top Skills Details: logistics,Data entry,Operation,Microsoft office,Customer support,transportation
Additional Skills & Qualifications: Required Qualifications: • High School degree or GED equivalent Preferred Qualifications: • Values a diverse and inclusive work environment • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills • Effective communication skills, verbal and written • Strong attention to detail and accuracy • Ability to prioritize, multitask and manage time effectively Performance: Will be tracked for accuracy and completing invoices and billing in a timely manner. Summer is peak ...
Experience Level: Entry Level
About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.
