We are looking to hire an ambitious Loan Servicing Specialist III to join our growing team at JPMorgan Chase Bank, N.A. in Chicago, IL.
Growing your career as a Full Time Loan Servicing Specialist III is an amazing opportunity to develop exceptional skills.
If you are strong in problem-solving, creativity and have the right drive for the job, then apply for the position of Loan Servicing Specialist III at JPMorgan Chase Bank, N.A. today!
Wholesale Lending Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Global Wealth Management, Investment Banking and Commercial Banking. The group consists of approximately 1,300 employees and is responsible for over $500 billion in loans outstanding.
Located in Chicago, the WLS's Loan Servicing Center is responsible handling loan servicing processing such as loan research and maintenance, loan payments, terminations and special credit handling. Key loan system used are ACBS and Loan IQ.
Job Description:
The Loan Servicing Specialist III position is a Mid Level Processing role within the Servicing teams. You will be responsible for processing complex loan transactions, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) You will be responsible for various forms of non-monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for non-monetary transactions. In depth knowledge of collections, reconciling differences, monitoring interest/fee/principal past dues & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality customer satisfaction and contributions to the team. General Responsibilities (include, not limited to):
Creation of PDF batch work for quality control/two-touch and document repositories Data entry of customer and loan details into the loan system Process payments, rate resets, quote payoffs and maintenance transactions Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval. Responsible for minimizing credit and business risk through awareness of procedure, compliance, and bank policy. Participating in projects and working groups as required Review and complete escalated requests Other duties as assigned Exercising judgment, discretion, and prioritization Understanding and following Bank policy and established procedures Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role). Maintaining prompt and proactive communication with business partners on the status of their requests Meeting or exceeding established Service Level Agreements
Qualifications Bachelor's degree or higher in Accounting, Business or Finance preferred. 2-4 years of prior loan operations and/or quality control experience in a banking or financial services industry. Ability to adapt to internal tracking and monitoring systems, Knowledge of ACBS and/or Loan IQ, Understanding of US Dollar and Foreign Currency Loans Working knowledge of legal/credit documents. Ability to interpret standard reports and forms. Excellent interpersonal and written/verbal communication skills. Ability to effectively multi-task and prioritize workloads while working within tight service levels.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
Benefits of working as a Loan Servicing Specialist III in Chicago, IL:
? Company offers great benefits
? Opportunities to grow
? Attractive package
